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Frequently Asked Questions
Can I order over the phone?
No, we no longer accept orders over the phone. You must place your order online. You may call and we can email you an invoice for custom requests or if you prefer to have someone enter your order manually.
Do you offer sponsorship?
Yes, we do. Please see our sponsorship page for more details.
https://bsquared-technologies.com/pages/sponsorship
Do you offer a dealer program?
Yes, we do offer a dealer program. For more information, please email sales@38motorsports.com
Returns and Refunds
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. WE DO NOT ACCEPT RETURNS ON CUSTOM / ANODIZED PRODUCTS!
To start a return, you can contact us at B2techatv@gmail.com
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All accepted returns will have a 15% restocking fee!
You can always contact us for any return question at B2techatv@gmail.com
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders, anodized or personalized items), and personal goods (apparel etc.). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at B2techatv@gmail.com
Product Questions
Titanium Bolt Installation Tips
Titanium Bolt Installation Tips
Proper lubrication is important when installing titanium bolts to help prevent galling. Depending on the application, we recommend using high-pressure grease or Blue Loctite on the threads.
Anti-seize is not recommended. Because it can significantly alter the friction characteristics of the threads, using anti-seize may require torque values to be reduced by approximately 40%.
For proper installation, use the OEM/steel lubricated torque specification when installing titanium bolts. If using the OEM/steel dry torque specification, reduce the torque value by approximately 10–15%.
As a final step, we recommend using a paint marker to mark each bolt after it has been properly torqued. This makes it easy to visually inspect your bike and quickly identify whether a fastener has moved or needs attention.
Anodized Titanium Care
Anodized Titanium Care
The oils and residue from your hands can affect the appearance of anodized titanium and may cause the finish to lose some of its color. For the best results, we recommend wearing clean gloves when handling and installing anodized components.
If your parts need to be cleaned, use a microfiber cloth with mild soapy water (Dawn dish soap), Windex, or rubbing alcohol. These options can safely remove fingerprints and oils while helping restore the finish.
AVOID HARSH CHEMICALS. Do not use acidic cleaners, metal polish, rust removers, aluminum brighteners, engine degreasers, brake cleaner, water-spot removers, or similar aggressive chemicals. These products can damage or remove the anodized oxide layer, permanently altering the appearance and finish of the part.